AXIL Coupons
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Frequently Asked Questions
What's the return window on AXIL products?
AXIL offers a 30 day return window that starts from the delivery date, not the order date, as confirmed by carrier tracking. Items must come back in their original condition and packaging, and you'll need to call to request a Return Merchandise Authorization before shipping anything back.
Who pays for return shipping?
The customer does. AXIL states plainly that all shipping costs are the customer's responsibility for both standard returns and warranty-related shipping to them for inspection, though AXIL covers the cost of shipping a repaired or replaced item back to you under warranty.
How does the warranty differ from the 30 day return window?
Core models like the XCOR, GSX, and TRACKR carry a 1 year limited warranty covering defects, separate from the 30 day return period, and it lets you replace or repair a defective unit with a paid deductible. Ear plugs specifically aren't covered under any warranty, only the standard 30 day return window applies to them.
Can I buy extended warranty coverage?
Yes. AXIL offers an extended warranty option that stretches coverage to 2 years instead of the standard 1 year, starting from the date of delivery. It's worth considering given how much wear these earbuds see in the field.
Are bundle deals returnable the same way as individual products?
No. Bundles must be returned as a complete set in their original packaging and condition. Individual items from within a bundle can't be returned or exchanged separately, so if you only want to send back one piece, the whole bundle has to go.
Does AXIL offer a military or first responder discount?
Yes, AXIL provides discounts for military members, veterans, first responders, government employees, and teachers through GOVX ID verification. It's a standing discount rather than a limited-time promo, so it's worth checking eligibility before applying a public code.
Does AXIL offer free shipping?
Free standard shipping is available on US orders of $50 or more. International orders typically run $20 to $45 in shipping fees, and those fees don't include customs, duties, or taxes.
Is there a restocking fee on any returns?
Custom products carry a minimum restocking fee of 10% of the purchase price. Damaged or missing product also won't be reimbursed, so it's worth inspecting your order closely before opening it fully.
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