Canary Discount Code
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Rewards & Membership
Frequently Asked Questions
Does Canary offer free shipping?
Yes, Canary offers free shipping on all orders placed directly through canary.is.
What is Canary's return policy?
If you're the original purchaser of a Canary camera and aren't satisfied, you can return it in its original condition within 60 days of purchase for a full refund. Only items bought directly from Canary online are eligible to be returned to Canary.
Can I return a Canary camera bought from a retailer other than canary.is?
No, Canary products purchased through other retailers need to be returned according to that retailer's own return and refund policy instead of Canary's.
Does Canary refund a Premium Service subscription?
If you've signed up for Additional Services with a minimum contract period, like Premium Service or Professional Monitoring, and you're not satisfied, you can cancel and return your equipment within 14 days of the original purchase for a full refund.
Does a Canary promo code apply to both the camera and the subscription plan?
Most discount codes apply to the hardware purchase itself, since Canary's monthly or annual service plans are billed separately and often run their own promotional pricing.
What's the difference between Canary's Free and Membership service plans?
The free tier includes a shorter video history window with no monthly cost, while Canary Membership adds extended video history, unlimited downloads, and two-way talk for a monthly or annual fee.
Does Canary's warranty cover a camera bought secondhand?
No, the One Year Limited Warranty only applies to Canary products purchased by the original end user directly from Canary or its authorized resellers, not to secondhand or resold units.
Are shipping costs refunded on an international Canary order?
No, shipping costs aren't refunded for international orders, even when the product itself is returned for a refund.
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