Indochino Coupon Codes
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Frequently Asked Questions
Can I return an Indochino suit if I change my mind?
No. Because every garment is built to your specific measurements and customizations, Indochino doesn't offer refunds under any circumstances for a simple change of mind.
What if my suit doesn't fit right when it arrives?
You have 10 days from receiving your order to open a fit claim. If you're near a showroom, book an "I need a Final Look" appointment there; if you ordered online without a nearby showroom, contact Indochino's Customer Experience team instead. Keep the swing tags attached to your garments in case adjustments are needed.
Do I have to get my appointment scheduled within those 10 days too?
No, just the request to open a fit claim needs to happen within 10 days of receiving your order. Your actual showroom appointment can be booked further out if the showroom's calendar is full.
Are alterations free?
If your garments need tweaking to fit properly, Indochino's in-house tailors at its showrooms handle that as part of the fit claim process rather than charging separately for basic adjustments.
How long does shipping take?
Because each suit is cut and assembled after you order it, expect roughly 2 to 3 weeks from purchase to arrival via Indochino's shipping partner, DHL. Orders placed around Black Friday, Cyber Monday or Lunar New Year can take longer due to volume.
Do I need to visit a showroom to buy from Indochino?
No, you can order entirely online by submitting your own measurements following Indochino's guided instructions, though visiting a showroom for an initial measurement and later fitting is an option if one is near you.
Can a coupon code apply to made-to-measure customizations like monograms or lining choices?
Sitewide percentage-off codes typically apply to the full price of a customized suit, including most add-ons, but it's worth confirming at checkout since some limited-time codes exclude certain collections or fabric tiers.