Kiyonna Coupon Codes
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Frequently Asked Questions
What is Kiyonna's return window?
Orders placed directly on kiyonna.com can be returned or exchanged within 30 days of purchase, or 15 days specifically for Bridal items. This offer applies only to orders placed within the United States directly through Kiyonna's own site.
Is a Kiyonna return label free?
Not automatically. Requesting a return label from Kiyonna carries a flat $12 fee, though shipping back to you on your first exchange is free as long as you're in the Continental US. Using the shipping company of your choice at your own cost is the alternative if you'd rather avoid that fee.
Does free shipping cover returns too?
Free Ground Shipping applies to Continental US orders of $75 or more on the outbound order, calculated on the merchandise subtotal after any coupon but before tax. This threshold applies to the original order, separate from the fee structure for a return label.
What if I ship my return back myself?
Sending items back using your own chosen carrier is allowed, but Kiyonna recommends using an insured, trackable service, since the company won't be held responsible for any package lost, stolen, or damaged on the way back to them. Keeping proof of shipment protects against a return that never gets credited.
Can I get more than one return label per order?
No, only one return label will be issued per order. Deciding on all the items you want to send back at once, rather than initiating multiple separate returns, makes the most of that single label.
What happens if I return an item late?
A 15% restocking fee may apply to late returns, on top of the standard $12 label fee if the prepaid option wasn't used and a $16 processing fee is applied when the prepaid label option isn't selected in certain circumstances. Returning within the 30-day window (15 for Bridal) is the only way to avoid these additional charges.
Can Kiyonna hold an out-of-stock item for me?
Yes, Kiyonna's customer service team can check if a specific style, size, and color is available in the warehouse even if it shows out of stock online, and pre-orders let you reserve an upcoming style with in-stock items sometimes shipping separately so you don't have to wait for everything at once.
Does Kiyonna accept cash-on-delivery returns?
No, Kiyonna cannot accept COD returns under any circumstance. Any return needs to go through the standard prepaid or self-shipped process rather than being sent collect.
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