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Frequently Asked Questions
Is there a minimum order for free shipping at LĒVO?
LĒVO offers free shipping on all orders over $100. Orders under that threshold typically carry a shipping cost between roughly $9 and $13 depending on your location.
How long do I have to return a LĒVO machine?
LĒVO offers a 30 day return period for machines and non-consumable accessories purchased directly through LEVOoil.com or LEVOoil.ca, though restocking fees may apply. Consumable items and wearable merchandise are non-refundable.
What do I need to do to start a LĒVO return?
You use the LĒVO Returns Manager to submit your return request, and once approved, you will receive a return shipping label if you are within the United States or Canada. Items need to be packed in the original box with all original packing materials.
Does the 30 day return window apply if I bought my LĒVO machine from a retailer other than the official site?
No, the 30 day return period only applies to purchases made directly on LEVOoil.com or LEVOoil.ca. If you bought your machine from an authorized retailer elsewhere, you would need to follow that retailer's own return policy instead.
Does LĒVO have a loyalty or rewards program?
Yes, the Levo Loves Loyalty Rewards Program lets you earn points for every dollar spent, with higher tiers unlocking faster point accumulation. Points are valid for 12 months and can be redeemed for discounts, free products, and exclusive merchandise.
When does LĒVO typically run its biggest sales?
The LĒVO Anniversary Sale in May has historically offered some of the deepest discounts, with past years featuring 25 percent off or more, alongside other seasonal promotions like a Spring Refresh Sale and Mother's Day Sale. Black Friday, Cyber Monday, and 4/20 have also historically included 15 to 25 percent off sitewide, often applied automatically without a code.
Can I cancel or change a LĒVO order after placing it?
If your order has not yet shipped, contacting LĒVO Support with your order number as soon as possible gives them the best chance to cancel or modify it before it leaves the warehouse. If the order has already shipped, you can refuse delivery so it returns automatically, or work with LĒVO to arrange a return afterward.
Does LĒVO offer a military discount?
There is no standing, dedicated military discount program at LĒVO, though the brand occasionally offers limited-time discounts for military members around holidays like Veterans Day, so it is worth checking the site directly around those dates.