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Moonpig Coupon Codes
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Frequently Asked Questions
Can I return a personalised card or gift from Moonpig?
Generally no. Personalised cards and gifts are excluded from change of mind returns since they are custom made for a specific recipient, though this exclusion does not apply if the item arrives damaged or never arrives at all.
What if my Moonpig flowers arrive in poor condition?
Moonpig offers a 7 day freshness guarantee on flowers, but you need to report any problem within 5 days of delivery to give the brand the best chance of resolving it. Waiting longer than that window reduces your chances of a replacement or refund being approved.
How does Moonpig Plus save money on cards?
Moonpig Plus is a paid annual subscription available to UK customers that gives at least 30% off every card for the length of the membership. New subscribers also typically get an initial free standard card and free first class postage as part of joining.
Can I use more than one Moonpig voucher code on an order?
No, separate voucher codes cannot be combined within the same transaction. If you want to use two different codes, you need to place them across separate orders instead of trying to apply both to one purchase.
How fast is Moonpig delivery?
Standard cards ordered before 9pm UK time can arrive the next day, while orders placed later are dispatched the following working day. Gifts and flowers have their own cutoff times and generally take a bit longer to arrive than a standard card on its own.
Does Moonpig deliver internationally?
Yes, Moonpig delivers cards to most international destinations, though gifts are not available for international delivery and a handful of countries are excluded entirely due to shipping restrictions. International orders also take longer, generally three to five days for Europe and up to a week for the rest of the world.
What happens if I receive the wrong product from Moonpig?
If you receive a product in error, Moonpig asks you to contact customer service immediately, and they will provide instructions on how to return or securely destroy the item depending on the situation. In error cases like this, the personalised item exclusion on returns does not apply.
Are Moonpig Blue Light Card and student discounts available at the same time as other offers?
Discount codes generally cannot be combined with other offers, bulk discounts, or promotions unless a specific offer says otherwise. If your basket qualifies for more than one type of discount, Moonpig automatically applies whichever one benefits you the most rather than stacking them.
How long does a Moonpig refund take once approved?
Once Moonpig accepts your return or resolves your issue, refunds including delivery costs are issued within 14 days of receiving the returned product, or from when you provide evidence you sent it back. The refund goes to whichever payment method you originally used.
Does Moonpig offer Sunday delivery?
Yes, through a partnership with Royal Mail, Moonpig offers tracked 24 hour delivery on card orders for Sunday arrival, provided you order before 9pm the previous day. This is particularly useful around occasions like Mother's Day or Father's Day that frequently fall on a Sunday.
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