Pactimo Discount Code
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Frequently Asked Questions
What is Pactimo's return and exchange window?
Both returns and exchanges must be submitted within 30 days of receipt, and items need to be unworn, unwashed, and still have tags attached. Items from the discontinued final sale collection are excluded and cannot be returned or exchanged under any circumstance.
Does Pactimo charge a fee to process a refund?
A prepaid return label is provided for every return, and requesting a refund back to the original payment method carries a $5 shipping fee deducted from that refund. Choosing store credit instead waives that fee, so store credit stretches further than cash back.
How does Pactimo's warranty work on defective garments?
Pactimo repairs or replaces defective apparel to restore its original function, covering issues like a faulty zipper or a split seam. A repair claim can take several weeks to process, reship, and deliver, and turnaround can vary depending on the season.
Can I stack a Pactimo promo code with the Ambassador Club discount?
Ambassador Club membership already unlocks a standing discount on standard cycling clothing and the Club Collection, and that ongoing rate generally applies on its own rather than combining with a separate sitewide code on the same order.
Does Pactimo offer free shipping?
Standard free shipping applies to U.S. orders once the cart reaches $99. Orders below that threshold can choose from paid options including USPS First Class, USPS Priority Mail, and FedEx Ground or expedited service.
Why isn't my Pactimo discount code working at checkout?
A code excluded from final sale or discontinued items will not apply to those garments no matter the cart total. It's also worth checking whether another discount, such as an Ambassador Club rate, is already active, since Pactimo generally allows only one discount per order.
Does Pactimo have a military or frontline worker discount?
Yes, verified military members, frontline workers, and government employees can access a standing discount through Pactimo's verification partner, separate from seasonal promo codes.
How do Pactimo reward points work?
Points earn through purchases and other account activity, building across four tiers that unlock better perks as spending grows. Points can be redeemed for coupons or free shipping directly from the Rewards section of an account.
What happens if I need a different size after ordering?
Pactimo does not treat a size change as a traditional exchange. The original item gets returned for a refund and a new order is placed separately, though the Instant Exchange feature can claim available stock right away using a temporary $1 hold on a card, which is released once the original item ships back.
Does Pactimo run a referral program?
Yes, sharing a referral link gets a friend $20 off their first order of $99 or more, and the referring customer receives $20 toward their own next order once that purchase goes through.
