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Frequently Asked Questions
What is included in 99designs' money-back guarantee?
99designs offers a 100% money-back guarantee within 60 days of payment on design contests that have not entered the Final round, been made a guaranteed prize contest, or already had a winner selected. The guarantee applies to contests only and does not cover one-to-one projects booked directly with a designer.
Why might my 99designs contest not qualify for a refund?
A contest becomes ineligible once you select finalists and enter the Final round, once you mark it as a guaranteed prize contest, or once a winner has already been chosen. Requesting a refund before advancing to any of these stages is the only way to keep that option open.
What's the difference between the Bronze, Silver, Gold and Platinum packages?
Higher tiers unlock more design concepts and access to more experienced designer levels, with Gold and Platinum filtering to Mid and Top Level designers rather than the full open pool available at Bronze. Platinum also adds a dedicated account manager and priority support, which matters most for clients who have never briefed a design contest before.
Does the package price include everything, or are there extra fees?
The listed package price excludes sales tax, and add-ons like inviting specific designers, extending the contest, or upgrading mid-contest to a higher tier all carry separate charges. For one-to-one projects, a platform fee is added on top of the negotiated project price to cover payment processing and support.
Can I use any submitted designs if I request a refund?
No, requesting a refund on a contest means giving up the right to use any of the designs that were submitted to it. If the contest was public rather than private, designers retain the right to showcase their own entries on their profile even after a refund is issued.
What if I'm not happy with the designs but don't want a full refund?
99designs recommends revising the brief with clearer visual examples, extending the contest to attract more submissions, giving more detailed feedback to individual designers, or switching to blind mode so designers cannot see each other's entries before requesting a refund. These adjustments often resolve a lukewarm contest without needing to start over.
Does upgrading my package mid-contest cost extra?
Yes, jumping from a lower tier to a higher one after a contest has launched carries an additional charge on top of the original package price. Choosing the right tier at the start, based on how much designer experience and support the project needs, avoids paying for this upgrade later.
Are 1-to-1 projects covered by the same refund policy as contests?
No, the 100% money-back guarantee is specific to design contests. One-to-one projects are negotiated directly with a designer, and refund terms for that type of engagement are handled separately from the contest guarantee.