iContact Coupon Codes
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Frequently Asked Questions
Does iContact offer refunds if I cancel my subscription?
No, according to iContact's Terms of Service, subscription fees are non-refundable, and the company does not provide refunds or credits for partial months of service or for unused time after a cancellation. Cancelling stops future billing but doesn't return money already paid for the current period.
When should I cancel to avoid being charged for the next billing cycle?
Cancellation needs to happen before the next billing cycle begins, since iContact will otherwise charge for that upcoming period as scheduled. Checking the account's billing date and cancelling a few days ahead of it, rather than on the exact renewal date, avoids any risk of the charge processing before the cancellation takes effect.
How much can I save by paying annually instead of monthly?
Prepaying for 12 months upfront comes with a 15% discount compared to paying month-to-month. This applies to the ongoing subscription price, making it a straightforward way to reduce the annual cost for anyone confident they'll keep using the platform for a full year.
Does iContact offer a discount for nonprofit organizations?
Yes, nonprofits can receive a 20% discount on iContact's email marketing tools by emailing proof of 501(c)(3) status to iContact's billing team for verification. Once verified, the discount applies to the account going forward rather than needing to be reapplied on each renewal.
What does the free iContact plan include?
The free plan supports up to 250 contacts and 5,000 sends per month, along with the drag-and-drop email designer, a single hosted landing page and email support. This is enough for a very small list to start with, though it doesn't include the automation and advanced features available on the paid Advanced plan.
How does iContact's pricing scale as my contact list grows?
The Advanced plan's price increases in tiers based on total contacts, starting at a lower rate for a few thousand contacts and climbing from there, with custom pricing available directly through sales once a list exceeds around 50,000 contacts. Reviewing the current pricing table for your specific contact count before committing helps avoid an unexpected jump if the list is close to a tier boundary.
Can I get a refund if I was accidentally charged twice or billed in error?
Billing errors, like an accidental duplicate charge, are typically handled as a support case separate from the standard no-refund policy on regular subscription fees. Reaching out to iContact support directly with the specific billing discrepancy is the right path for that kind of issue rather than assuming the standard non-refundable policy applies.
Is there a free trial for iContact's paid Advanced plan?
Yes, a free trial period is available to test Advanced plan features before committing to a paid subscription. Since paid plans are non-refundable once billed, using the full trial period to confirm the automation and reporting tools meet your needs is worth doing before the trial converts to a paid plan.
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