Alen Air Purifier Coupon
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Frequently Asked Questions
What is Alen's 60 Day Love It or Return It guarantee?
Any air purifier, air quality monitor or accessory bought directly from Alen.com can be returned within 60 days of receipt for a full refund, no reason required, as long as it comes back in its original packaging. Alen emails a prepaid FedEx return label, though the cost of that label is deducted from the refund once the item is received.
Are unopened filters covered by the same 60-day window?
Yes, unused and unopened filters can be returned within 60 days of receipt, but only if the original plastic wrapping is still intact. Once a filter's wrapping has been removed, it's no longer eligible for return even if it was never installed.
What does Alen's lifetime warranty actually cover?
Every Alen air purifier ships with the industry's first Forever Guarantee, which covers the unit for as long as it's owned, provided it's used according to the manual, connected to proper power and shows no signs of tampering, neglect or unauthorized repair. Keeping up with regular filter replacements, on the schedule suggested in the manual or by the unit's own indicator, is part of maintaining that coverage.
Does the warranty carry over if I buy a used Alen unit or move it out of the country?
No, Alen warranties are non-transferable, so ownership changing hands typically ends the original coverage, and taking a unit outside the US voids the warranty since Alen can't guarantee consistent voltage and power abroad. Warranty coverage is currently honored for residents of the continental US, Hawaii, Alaska and Puerto Rico.
Does Alen offer free shipping?
Yes, orders of four purifiers or less ship free within the continental US, and orders placed before 2pm EST typically go out the same day. This applies to purifiers, filters and accessories bought directly through Alen.com.
Can I return a purifier bought from a third-party reseller?
No, Alen's 60-day return process only applies to items purchased directly through Alen.com. A unit bought through a reseller like Amazon or a home goods store needs to be returned according to that retailer's own policy instead.
Does Alen offer financing?
Yes, Alen partners with Affirm to let customers split a purchase into monthly installments at checkout, without it affecting their credit to apply. This can make a higher-end whole-home purifier more manageable than paying the full price upfront.
How do I know if my filter subscription or purchase still qualifies for a warranty claim on my purifier?
Warranty support generally requires an active filter subscription or proof of a filter purchase within the last 12 months, or 15 months specifically for the 75i model. Alen can look up order history using the order number or the email address tied to a Alen.com purchase if the original receipt isn't handy.
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