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Frequently Asked Questions
How long do I have to return a carrier?
Carriers and ring slings can be returned within 30 days of purchase in original packaging, and you're responsible for return shipping costs. New, unused blankets and accessories follow the same 30-day window and shipping responsibility.
Can I cancel or change my order after placing it?
No. Once an order has been sent to the warehouse and is in processing, it cannot be changed or canceled, so it's worth double-checking your carrier style, print, and shipping address carefully before completing checkout. If you do need to cancel a Signature Carrier before it processes, a $15 cancellation fee applies, or $5 for a Signature Hip Pouch.
Do I need to keep my receipt for a return or warranty claim?
Yes, valid proof of purchase from Baby Tula is required for any return, exchange, or warranty claim, and packages returned without a valid Return Material Authorization clearly marked on the outside will be refused.Is there a minimum order for free shipping?
How does the Hero Discount work?
Verified military personnel, nurses, teachers, students, and first responders can get 15 percent off through the Hero Discount, verified via ID.me at checkout. It applies to full-price items only and can't be combined with sale prices.
Is there a minimum order for free shipping?
Yes, free standard shipping applies to US orders over $50, and given that most Explore carriers start around $164 to $219, a single carrier purchase clears that threshold on its own without needing to add anything else.
What does the one-year warranty actually cover?
Explore, Tula Lite, Free-to-Grow, Standard, Toddler, Preschool, Ring Slings, and Signature Carriers all carry a one-year limited warranty against manufacturing flaws. Blankets, infant inserts, seat extenders, hip pouches, and other accessories carry a shorter 30-day warranty instead.
Are virtual carrier fittings really free?
Yes, Baby Tula offers virtual carrier fittings to help you find the right fit for your body type and lifestyle before buying, which is worth using given how it can prevent an unnecessary return or a second carrier purchase down the line.