Solly Baby Coupon Codes
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Frequently Asked Questions
What is Solly Baby's return window?
Unused, unwashed items in their original packaging with tags attached can be returned within 30 days of delivery, either through an exchange or for store credit. Logging into the Returns Portal is the starting point for any eligible return.
What items can't be returned to Solly Baby?
Items marked Final Sale, digital gift cards, donations, gift wrapping and original shipping costs are all non-refundable and excluded from return eligibility. Checking a product's listing for a Final Sale label before ordering avoids ending up with something that can't be sent back.
What happens if I return part of an order that used a Buy One, Get One promotion?
Returning only part of an order placed under a multi-item discount, like Buy One, Get One 50% Off, can invalidate that promotion, and the refund is prorated based on the adjusted value of whatever items are kept. This is worth factoring in before assuming a partial return will simply refund the item's original discounted price.
Can I return just one item from a bundle or set?
No, if two or more items were grouped together at a pre-set discounted price as a bundle, all items in that bundle need to be returned together to qualify for a refund. Returning a single piece from a bundle on its own isn't eligible under this policy.
Can I return a Solly Baby item I received as a gift?
Yes, gift items can be exchanged or returned for store credit as long as they're unused, unwashed and in their original packaging, following the same Returns Portal process as a standard order. This makes it straightforward for a gift recipient to swap for a different color or size without needing the original purchaser involved.
What if my Solly Baby package is lost, stolen or damaged in transit?
Contacting Solly Baby's Customer Support team with the order number and details of the issue starts a claim, which is typically resolved within 6 to 11 business days depending on the carrier's response time. Certain situations, like a package marked delivered but not received, an incorrect address entered at checkout, or damage from misuse after delivery, aren't covered under the shipping protection policy.
Does Solly Baby offer free shipping?
Free 2nd Day Air shipping generally applies to domestic orders of $80 or more, while orders below that threshold carry a flat shipping rate. International shipping is also available with rates varying by destination and duties and taxes included at checkout depending on the method chosen.
How do I make sure my shipping address is correct before my order ships?
Checking the order confirmation email immediately after placing an order is the best way to catch an incorrect address before the package ships, since an incorrect address entered at checkout isn't covered under Solly Baby's shipping protection policy. Address errors caught early can often still be corrected before fulfillment begins.
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