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Frequently Asked Questions
What is bebe's return window?
Returns can be initiated within 30 days of the order shipping date, and refunds are available within 21 days of that shipping date for a full refund. Shipping charges are non-refundable, and shoes or handbags included in a return need to be processed as separate returns.
How does clubbebe earn points?
At Member, Insider and Elite levels, 1 reward point is earned for every net dollar spent, while Icon level members earn 1.5 points per dollar. Every 250 points automatically converts into a $10 reward added to the account.
What are the clubbebe membership tiers?
Membership starts at Member, then advances to Insider at 500 points, Elite at 1,000 points, and Icon at 2,500 points, with points accumulating over time rather than resetting each year. Each tier unlocks additional benefits like free shipping and bonus point days, summarized on the account login page.
How does the referral program work?
Referring a friend earns 500 clubbebe points, worth $20, once the friend makes a first purchase of $40 or more, and the friend receives a 15% discount on that first order. This is one of the faster ways to build toward the next membership tier.
Do clubbebe points expire?
Points don't expire as long as the account stays active, giving flexibility to save up toward a larger $10-increment redemption rather than needing to use points right away. Redemption is available in increments up to $500 total.
Can I return an item bought using clubbebe points?
Yes, but the refund covers the amount actually paid for the item minus any reward amount redeemed, calculated proportionately across the items in the order. A reward isn't reissued if the purchase it was applied to is later returned.
What items are excluded from returns?
Final Sale items, including intimates, swimwear and clearance pieces marked as Final Sale at checkout, can't be returned. Checking a product's checkout page for this label before ordering avoids an unreturnable purchase.
Does bebe offer a way to guarantee free return shipping?
Yes, paying a small fee at checkout qualifies an order for a return at no extra shipping cost, while skipping that fee still allows a return but with the standard handling fee applied. Store policies exclude certain items, like Final Sale products, from this option regardless.