Cettire Promo Codes
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Frequently Asked Questions
How long do I have to return an item to Cettire?
14 days from the delivery date. The window is strict, and it runs whether or not the package has been opened, so it's worth trying items on as soon as they arrive.
Does Cettire charge a fee to return something?
Yes, a per-item deduction is taken from the refund for standard returns, and original shipping costs aren't refunded. Since the fee applies per item rather than per order, returning several pieces from the same package costs more than returning just one.
Can I exchange an item for a different size at Cettire?
No, Cettire doesn't offer direct exchanges. The original item has to be returned through the standard process, fee included, and a new order placed separately for the correct size or item.
Does Cettire offer free shipping?
Yes, shipping is free on orders over USD 400, and a smaller shipping fee applies below that threshold. Orders over USD 800 may also incur duties and taxes at checkout depending on the destination.
Are sale items eligible for a Cettire coupon code?
It depends on the promotion. Some sitewide codes apply across the catalog including markdowns, while deeper clearance or Final Sale items are typically excluded from both coupon codes and returns, so check the item's own page before assuming a code will apply.
What if I need to cancel a Cettire order?
Orders can be canceled if they haven't shipped yet, though a cancellation fee applies once the window to cancel for free has passed. Refunds for approved cancellations go back to the original payment method.
Are all items eligible for return?
No. Final Sale items, underwear, and other intimate apparel are generally excluded for hygiene and clearance reasons. Everything else needs to be unworn, unwashed, and returned with original tags and packaging, including shoe boxes and dust bags, intact.
How long does a Cettire refund take once the return is received?
Refunds are typically processed within about 10 working days after the returned item is received and inspected, though it can vary depending on the payment provider. Using the original packaging and keeping tags attached helps avoid the return being rejected on inspection.
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