Citizen Shipper Coupon Codes
We regularly check the coupons and deals and update them when offer details change.
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Frequently Asked Questions
What does a CitizenShipper coupon code actually discount?
It applies to the CitizenShipper booking fee charged for posting and managing a listing, not to the driver's quote, since that portion goes directly to the transporter completing the job.
What happens if I cancel a shipment I booked?
The booking fee is non-refundable, but it doesn't disappear. It becomes a non-expiring site credit that can be used on a future shipment or transferred to a friend or family member.
What happens if my driver cancels?
If the driver cancels within 5 days of the scheduled pickup, the booking fee is fully refunded. If the cancellation happens more than 5 days out, CitizenShipper's support team instead focuses on helping find a replacement driver rather than issuing a refund.
How long do I have to request a refund?
Refund requests need to be submitted within 90 days of the original payment.
What is the Secure Payments Program?
It's an escrow option where the full trip amount, the booking fee plus the driver's quote, is collected upfront and held securely. The driver is paid once delivery is confirmed with a PIN provided at pickup and delivery, and the customer can also choose to pay over time through Affirm.
Do I owe the driver anything if I cancel close to pickup?
Possibly. No cancellation fee applies if the shipment is canceled more than 72 hours before the agreed pickup time, but canceling within 72 hours can trigger a modest fee owed to the driver, since they may have already committed time and resources to the job.
Does CitizenShipper have a referral program?
Yes. Once a referred friend completes their first booking, the person who referred them receives a promo code as a reward.
What payment methods does CitizenShipper accept?
Major credit cards and PayPal are accepted for most bookings, and Affirm is available for anyone who wants to split the total cost into payments over time.
Can I use more than one coupon code on a booking?
CitizenShipper's checkout is generally built around a single active code per booking, so it's worth comparing offers and applying whichever one saves the most.
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