Collina Strada Coupon Codes
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Frequently Asked Questions
Can I return a Collina Strada item bought on sale?
No, all sale-priced items are final sale and cannot be returned or exchanged, regardless of the reason. Checking whether an item shows a sale price, rather than assuming standard return terms apply, is essential before adding it to the cart.
Can I return an order if I used a discount code?
It depends on the size of the discount. Orders placed using a discount code of 20% or more are not eligible for return, so a deep promotional code effectively converts that order into a final sale, even on items that would otherwise be returnable at full price.
What if I paid with a gift card or store credit?
Purchases made with a gift card or store credit are only eligible for exchange or additional store credit, not a refund back to another payment method. This is worth remembering when deciding whether to use a gift card balance on a piece that might need to go back.
Can I return swimwear or bodysuits?
Yes, but only if the hygienic liner strip is still intact and unremoved. Once that strip has been taken off, the item can't be accepted back regardless of whether it's been worn.
Do I need permission before sending an item back?
Yes, a Return Authorization code from customer service is required before mailing anything back, and Collina Strada won't issue a refund or exchange for an item returned without one. Reaching out first, rather than shipping the item back with the original order confirmation alone, avoids a return that can't be processed.
Does Collina Strada offer free shipping?
Yes, all US orders over $500 ship free of charge. Orders below that threshold are charged standard shipping rates at checkout.
Can I return an international order?
No, all international orders are considered final sale, and international returns are not currently possible at all. International transit times can run up to 21 business days, and buyers are responsible for any import duties, fees or taxes charged by their local customs authority on delivery.
Is there ever an extended return window?
Yes, Collina Strada has offered a Holiday Return Extension in past years, allowing full-price, unworn and unwashed items bought in a specific window around mid to late December to be returned further into the following January than the standard policy would normally allow. Checking the current holiday terms on the site during that period confirms whether an extension is active for a given year.
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