Dock and Bay Coupon Codes
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Frequently Asked Questions
How long do I have to return an item to Dock & Bay?
The standard return policy allows 30 days from purchase, though this extends to 60 days for anything bought between November 17th and December 31st, which accommodates holiday gift shopping.
Is there a minimum order for free shipping?
Yes, standard shipping is free on US orders over $50, running 3 to 5 business days, while expedited shipping starts at $10 and becomes free on orders over $50 as well. Standard shipping below that threshold starts around $8.
Can I cancel an order after placing it?
Yes, but only within a narrow window. Dock & Bay allows self-cancellation within 30 minutes of placing an order, and orders are typically processed and dispatched within one business day, sooner if placed before 1pm, so that window closes quickly.
Is there a discount for students?
Yes, Dock & Bay offers a 20 percent discount for students, verified through Student Beans, while key workers receive a 15 percent discount.
Can personalized items be returned?
No, personalized products cannot be refunded, so it's worth being confident about any customization before placing an order for a monogrammed or personalized towel.
Is there a rewards or loyalty program?
No, Dock & Bay does not currently run a formal loyalty or points program. Signing up for emails is the main way to access an ongoing welcome discount, typically 15 percent off a first purchase.
Does Dock & Bay offer bulk order discounts?
Yes, bulk or minimum-purchase orders can qualify for a separate discount, historically around 15 to 30 percent off depending on quantity, which is worth looking into if you're buying towels for a group, event, or team.
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