DressLily Coupon Codes
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Frequently Asked Questions
How long do I have to return an item to DressLily?
DressLily accepts returns within 30 days of receiving your order, as long as items are unworn, unwashed, and still have their original tags and packaging. All returns need approval from the customer service team first, who will issue an RMA form before you ship anything back
Do I have to pay for return shipping?
Generally yes, unless the return is due to DressLily's own error, such as sending the wrong item or a defective product, in which case shipping costs may be reimbursed or covered. For an exchange, you'll typically need to cover shipping costs both ways.
Can I cancel my order after placing it?
Only if you act immediately, since DressLily processes and ships orders quickly. Cancellation requests need to go through the support center along with your order and SKU numbers, and once an order has shipped, it falls back to the standard return process instead.
What items are excluded from returns?
Gift cards, jewelry, underwear, bodysuits, swimwear, and lingerie generally cannot be returned or exchanged, so it's worth being confident about sizing and style in these categories before ordering.
How do D-Points work?
You earn D-Points through purchases as well as actions like registering an account, confirming your email, writing a review, or uploading a photo or video of yourself wearing an item. Points can then be redeemed at checkout for a discount, generally capped around 20 percent off a single ordera
Is there a minimum order for free shipping?
Yes, DressLily offers free standard shipping on orders that reach the current threshold, commonly around $59, with delivery available to most countries worldwide.
How do I qualify for VIP status?
VIP status is generally granted automatically once you either spend a set amount in a single month or place several separate purchases within that same window, and it typically lasts for a set period once earned, giving you perks like discounted pricing and priority customer service
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