ePlanters Coupon Codes
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Frequently Asked Questions
Is shipping free on every ePlanters order?
No, free standard and freight shipping applies to orders of $2,000 or more using a specific code, but smaller orders are charged shipping based on merchandise total. If your order is close to that threshold, adding a smaller planter or accessory might make sense to unlock free freight on a large, heavy item.
Can I return a fiberglass planter if I don't like the color once it arrives?
No. Fiberglass planters are excluded from ePlanters' standard 30-day return window because each one is custom-painted to order. Requesting a free color sample before buying is the better way to confirm a shade, since fiberglass purchases can't be returned for a preference change.
Are custom aluminum planters or planters with drainage holes returnable?
No, custom fabricated items like aluminum planters and any planter with added drainage holes are excluded from returns, along with clearance items. Only standard, unmodified products fall under the 30-day return policy.
What does an authorized return actually cost me?
Approved returns are refunded the order total minus a 30% restocking fee and the cost of shipping both to and from your location. Given that cost, a return only makes financial sense for a genuinely wrong or unwanted standard item, not a minor size or color preference.
Do I need permission before sending a planter back?
Yes, ePlanters requires advance written consent before any return, and unauthorized returns won't be accepted for credit. Contact customer service first to request a return authorization rather than shipping an item back on your own.
Is the ePartners trade program available to individual home shoppers?
No, the ePartners program with its exclusive pricing and custom color access is built for trade professionals like landscapers and designers, not everyday retail customers. Registering for a personal account won't unlock trade pricing without qualifying as a business account.
Does a discount code apply to oversized or freight-shipped planters?
Discount codes typically apply to the merchandise price, but oversized items may carry separate freight charges that a percentage-off code doesn't touch. Check whether your planter ships standard or freight before assuming a coupon covers the full landed cost.
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