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Frequently Asked Questions
Do I have to subscribe to order from eSalon?
No. You can order a one time color kit for $39.95, or join eSalon's Flex Plan for ongoing deliveries at $31.95 per order, which works out to 20% off the regular price.
How does the Flex Plan discount work?
Flex Plan orders autoship at a fixed frequency you choose, and you can add, skip or cancel any item, or change how often it ships, at any time by logging into your account. There's no requirement to commit to a fixed number of shipments upfront.
Does eSalon offer free shipping?
Yes. Standard shipping is included on every order, and Flex Plan subscribers also get free shipping specifically on subscription orders over $42.
What if I don't like my color once it arrives?
eSalon backs every order with what it calls its 100% Color Happiness Guarantee, meaning if you're not satisfied with the result, the company covers making it right. Reach out to eSalon's support team to start that process rather than assuming you're stuck with a formula that missed the mark.
How is my color actually formulated?
Everything is based on your answers to eSalon's color quiz, covering your hair history, current color, texture and the look you're going for, which a licensed colorist then uses to mix a formula rather than pulling a preset shade off a shelf.
What comes in an eSalon kit besides the color?
Each order includes the custom formula along with reusable application tools such as hair clips, a mixing cup with a pour spout, a precision brush, a timer and a protective cape, so there's nothing extra to buy separately for a first time application.
Can I skip a delivery without cancelling my plan?
Yes, skipping a single delivery is separate from cancelling the whole plan, and both can be managed from your account without needing to contact support directly.