Felt Right Coupon Codes
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Frequently Asked Questions
What is Felt Right's return window?
Orders can be returned or exchanged within 30 days of purchase. Orders under $1,000 get a full refund minus return shipping, or the customer can arrange their own return shipping at no extra deduction, while orders between $1,000 and $3,000 carry a 15% restocking fee on top of return shipping costs due to how much custom cutting goes into a large installation.
Can I cancel a Felt Right order after placing it?
Only within one hour of placing it. Since production on a custom-cut order begins almost immediately, requests to cancel or change an order need to come in within that first hour to be accommodated.
How long does it take to get a refund after returning tiles?
Felt Right aims to notify customers about their refund status within 14 business days of receiving the returned item. Once approved, the refund goes back to the original payment method rather than being issued as store credit.
Does Felt Right offer free shipping?
Yes, free shipping unlocks once an order reaches a set spending threshold, which is shown directly in the cart as items are added. Orders below that line are charged shipping calculated at checkout based on the size of the design.
How long does a Felt Right order take to ship?
Most orders ship from the factory within 2 to 4 business days, since each tile design is custom-fabricated rather than pulled from finished inventory. Larger installations can take 5 to 6 business days, and Felt Right recommends reaching out directly if an order needs to arrive by a specific date.
Will Felt Right tiles stick to any wall?
The adhesive tabs are designed to work on most surfaces, including lightly textured walls, but Felt Right recommends switching to its Commercial Tabs at checkout for cement, cinder block, brick or heavily textured surfaces. Choosing the wrong tab type for a wall surface is one of the more common reasons an otherwise well-planned installation doesn't hold as expected.
What if I need extra spacing tools for my design?
Felt Right sells dedicated spacing tools sized for either hex and diamond patterns or square and rectangle patterns, which help keep even gaps between tiles with negative space, such as the Nexus or Mosaic designs. Picking up a couple of these ahead of installation makes the actual mounting process considerably easier than eyeballing spacing by hand.
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