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Frequently Asked Questions
What is Fox River's return window?
For refunds, items must be returned within 45 days of purchase, and returns are generally processed within 5 business days of arriving at the Mount Airy, NC facility. Standard returns and exchanges are for unworn socks in new condition.
What's the difference between a standard return and the Fox River Guarantee?
A standard return covers the practical reasons, wrong size, changed your mind, not the right fit, within 45 days on unworn socks, and it's faster because it skips the guarantee's verification process. The Fox River Guarantee covers quality dissatisfaction and requires sending the socks back for verification, after which a redemption code is emailed within 7 to 14 days of receipt.
Do I need a receipt to use the Fox River Guarantee?
No, no proof of purchase and no photos of the socks are required, just the socks themselves and a short form. Fox River does ask that returned socks be clean before shipping to keep the process moving.
Who pays return shipping at Fox River?
Shipping socks back is the customer's responsibility for a guarantee claim, though once a claim is verified Fox River covers the cost of shipping the new pair out. Fox River's policy is not to refund shipping costs generally, but if the return is a result of Fox River's own error, it will reimburse return shipping.
Does Fox River offer free shipping?
Yes, free shipping is available on orders with a minimum value of $50 after discounts, through economy ground shipping within the Continental United States only. The free shipping option appears at checkout once eligible products in the cart clear that threshold.
Is there a restocking fee on Fox River returns?
Fox River reserves the right to charge a 15% restocking fee in exceptional cases where return guidelines aren't followed. Following the stated conditions, unworn, clean, in new condition, within 45 days, avoids this.
Can I return socks I bought from another retailer?
No, Fox River doesn't issue cash refunds for socks purchased from another retailer. Those returns need to go through whichever retailer or store the socks were originally purchased from, following their process.
Does Fox River offer a military discount?
Yes, Fox River has partnered with GovX to offer a discount to military and government customers. Verification through GovX is required before the discount applies.