Gossamer Gear Coupon Codes
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Frequently Asked Questions
Does Gossamer Gear offer free shipping?
Orders of $200 or more ship free within the US. Orders under that threshold pay a flat $6.99 for standard shipping using UPS Ground or USPS Ground Advantage.
What is Gossamer Gear's return policy?
Clean, unused items can be returned within 30 days of delivery for a refund of the item price, minus original and return shipping. Packs that show sweat stains or trail use, and shelters that were set up outdoors, are not eligible, since Gossamer Gear recommends testing gear at home first.
Does Gossamer Gear's warranty cover normal wear and tear?
No. The one year warranty only covers manufacturing defects for the original purchaser. Because Gossamer Gear intentionally uses lightweight materials to save weight, it does not warranty against fabric or material failure from durability issues, and the carbon fiber tubing on Lightrek trekking poles is excluded entirely.
Will Gossamer Gear ship gear to me on the trail?
Yes. Packages can be sent via USPS General Delivery to a post office along your route, or to any hotel or residence you specify. If a trail shipment isn't picked up, it's processed as a return rather than resent automatically.
What is the Free Returns and Package Protection add on?
It's an optional purchase at checkout that gives you a prepaid return label if you end up needing to send an item back, instead of paying for return shipping yourself or buying a label separately.
How does Gossamer Gear handle exchanges?
Differently than most retailers. You first return the unwanted item, clean and unused with tags attached, for a refund, then place a separate new order for the item you actually want.
What if I ordered the wrong size hip belt for my pack?
You can return the extra hip belt through Gossamer Gear's returns portal, and once it's received, a $25 refund is issued for the unused belt.
Does Gossamer Gear help with gear repairs instead of replacements?
Yes. The company partners with a repair service to offer discounted repairs on Gossamer Gear products, which can be a cheaper way to extend the life of a pack or shelter than buying new.
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