JustFoodForDogs Promo Code
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Frequently Asked Questions
Does JustFoodForDogs offer free shipping?
Yes, but the threshold depends on what you're ordering. Frozen orders qualify for free shipping at $99 or more, while non-frozen and dry items like Pantry Fresh, DIY Kits, supplements, treats, and merchandise qualify at $49 or more, both calculated before tax and discounts. Orders that don't meet either threshold are charged a flat $19.99 shipping fee.
How much can I save by signing up for Autoship?
First-time Autoship customers get 50% off their first order, up to a maximum discount of $139, plus a standing 5% discount on every order after that. This makes Autoship the most reliable way to lower your ongoing cost compared to placing individual one-time orders.
Can I return JustFoodForDogs meals if my dog doesn't like them?
Because the food is perishable, it isn't eligible for a standard return or refund the way a shelf-stable product would be. JustFoodForDogs instead offers a satisfaction guarantee, so if you're unhappy with your order, contacting customer service is the right first step rather than trying to ship food back.
Can I get a refund on a custom diet formulation?
Refunds for the formulation fee are only available if you request a refund or cancellation within 30 days of your initial consult and before formulation services have begun. Once the custom diet development process has started, or that 30-day window has passed, the formulation fee becomes non-refundable.
How do I cancel my JustFoodForDogs Autoship?
Go to "My Account" and select "Autoship," then click "More Options" next to the item you want to stop and choose "Cancel Subscription." You can also choose "Skip Product" or "Pause Subscription" instead if you just need a temporary break rather than a full cancellation.
Can I return JustFoodForDogs products bought from Amazon, Chewy, or another retailer?
No, products not purchased directly from JustFoodForDogs.com aren't eligible for return through JustFoodForDogs directly. If you bought from an authorized reseller like Amazon, Chewy, Petco, or PetSmart, you'll need to follow that retailer's own return policy instead.
Does JustFoodForDogs ship to Alaska or Hawaii?
No, JustFoodForDogs does not currently ship to Hawaii or Alaska. This applies to both frozen and non-frozen orders, regardless of Autoship or one-time purchase status.
What days does JustFoodForDogs ship orders?
Frozen Autoship orders are typically delivered by Wednesday, while non-frozen Autoship orders are typically delivered by Friday, since the company doesn't ship on Sundays or major holidays. Frozen orders are shipped separately from dry goods, so a mixed order may arrive in more than one package.
How long does an Autoship charge take to process?
Charges can take up to 90 days after an order is placed to fully process and post to your card or other payment method. This is worth knowing if you're reconciling your statement against what you expected to be charged and when.
Can I combine a JustFoodForDogs promo code with the Autoship discount?
Generally, promo codes are excluded from sale items and may be restricted to first-time or Autoship-specific offers, so stacking a separate code on top of the automatic Autoship discount often isn't possible. Check the terms of your specific code, since some are built specifically for first Autoship orders rather than general purchases.
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