Pet Plate Coupons
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Frequently Asked Questions
What is Pet Plate's return policy?
Because meals are fresh and perishable, Pet Plate doesn't accept returns. Instead, the first order is backed by a 100 percent money back guarantee if you and your dog aren't satisfied with the experience.
Can I order Pet Plate without a subscription?
No, full meal plans are subscription only, though the Topper Plan offers a smaller entry point at about 25 percent of a Full Plan for anyone wanting to start small rather than commit to a complete diet switch right away.
How does the PupPoints program work?
Points are earned on purchases, referrals, and even social media follows, and can be redeemed for cash discounts on a future order. Unused points expire after 90 days of inactivity, so it's worth checking the balance periodically.
Is there a referral program?
Yes, referring a friend gives them 60 percent off their order, and the referring customer earns 1,000 PupPoints, worth about $50, once the referral signs up.
Can I pause or cancel my subscription?
Yes, subscriptions can be paused or cancelled at any time through the account, which is useful for travel or a temporary change in a dog's diet.
Does Pet Plate ship everywhere in the US?
No, delivery is limited to the 48 contiguous states, and Pet Plate doesn't currently ship to Canada.
When are orders charged and shipped?
Charges typically process on Fridays, with orders shipping out the following Monday to arrive fresh.
Is there a discount for new subscribers?
Yes, new subscribers commonly see tiered discounts on their first few boxes, such as a larger percentage off the first box and smaller percentages off the second and third.
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