Kassatex Coupon Codes
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Frequently Asked Questions
Does Kassatex offer free shipping?
Standard FedEx Ground shipping is free on US orders over $100. International shipments and orders under that amount are not eligible for the free tier.
What is Kassatex's return policy?
Kassatex offers no risk returns and exchanges within 60 days of delivery, and a prepaid return label is provided free of charge once you start a return through its online portal. Monogrammed items, gift cards, and anything marked final sale are excluded.
Can I use a Kassatex coupon on brands like Eberjey or Juliska?
Not always. Kassatex's promotions specifically exclude a list of designer partner lines, including Eberjey and Juliska, along with wholesale orders, gift boxes, gift cards, fabric swatches, and monogram embroidery fees, so double check the exclusion list before assuming a sitewide code applies.
Does Kassatex ship to P.O. boxes?
No. Kassatex does not ship to P.O. boxes, APOs, or FPOs, so you'll need a standard street address for delivery.
How does the Kassatex Loyalty program work?
Shoppers earn points every time they shop by joining Kassatex Loyalty, which can then be used toward future purchases.
Can I return a monogrammed item if it arrives damaged?
Monogrammed orders are generally final sale, but Kassatex makes an exception if the item was damaged in transit or has a manufacturer's defect, so reach out to customer service in that case rather than assuming it's a lost cause.
Does Kassatex ship internationally?
Yes, to most countries except Russia, China, and Venezuela. International orders are responsible for customs duties and taxes, which aren't included in the shipping rate shown at checkout, and free shipping doesn't apply to international orders.
How long does a Kassatex refund take to process?
Once your return arrives at the warehouse, allow about 10 business days for processing, and up to 14 business days after that for a credit card refund to post. Gift card balances are refunded before any credit card portion of a mixed payment.
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