Lilysilk Coupon Codes
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Frequently Asked Questions
How long do I have to return a LILYSILK order?
Most items can be returned within 14 days of receiving your order for a refund, or you can request an exchange within that same window. Items must be unworn, unwashed, and still have all original tags attached, including the disposable non-returnable tag.
Does joining Silk Club extend my return window?
Yes. Members get a longer window depending on their tier, ranging up to 30 days for the top PETAL and LILY tiers, compared to the standard 14 days for non-members. This is one of the more practical reasons to join before making a larger purchase, since membership itself is free.
Is return shipping free at LILYSILK?
Generally you are responsible for return or exchange shipping costs. However, Sprout and Bulbil tier members get one prepaid US return label for their first return, while LILY and Petal tier members get a prepaid label for every return or exchange.
Can I return LILYSILK's 100-night trial pillowcases if I don't like them?
Yes, if you are not satisfied with the silk pillowcase after trying it, LILYSILK will assist with a return for a refund, though proof of purchase is required and each household is limited to one 100-night trial. You are still responsible for return shipping costs on this trial.
What items can't be returned to LILYSILK?
Clearance and final sale items, silk underwear, customized items, and monogrammed items are excluded from returns, refunds, and exchanges entirely. It is worth checking a product's listing for these labels before buying if there is any chance you might need to send it back.
Can I cancel a LILYSILK order after it ships?
No, orders cannot be canceled once they have shipped. If you want to cancel before that point, emailing customer service right away gives you the best chance, and once the package arrives you can still initiate a standard return if needed.
How does the LILYSILK Silk Club rewards program work?
Membership is free and lets you earn Base Points that determine your tier along with Bonus Points redeemable at 100 points per $1. The five tiers, from SEED up to LILY, unlock benefits like up to 8% extra discounts, birthday month discounts up to 20%, and free standard shipping for the top two tiers.
Does LILYSILK offer free shipping?
Yes, standard shipping is free on US orders of $69 or more, with a flat $10 fee applied below that threshold. Silk Club members in the PETAL and LILY tiers get free shipping on every order regardless of size.
Can I combine a LILYSILK promo code with a sale?
It depends on the offer. Some discounts, like the newsletter signup code, can be combined with seasonal sales, but app exclusive offers and certain promotional codes typically cannot be stacked, so check the terms of your specific code before assuming it will apply.a
How long does a LILYSILK refund take once my return is received?
Refunds are generally processed within 3 to 5 working days of LILYSILK receiving your returned item. The refund excludes original shipping fees, return shipping fees, and the value of any non-returnable items included in the original order.
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