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Frequently Asked Questions
Does Landbot offer a discount for annual billing?
Yes, paying annually cuts the price by 20 percent compared to the monthly rate on every paid plan, including Starter, Professional, and the WhatsApp add on. The tradeoff is that annual billing is a 12 month commitment, so it's worth being confident in the plan before switching from monthly.
Is there a free trial, and does it require a credit card?
Landbot offers a 14 day free trial with full access to paid features on Starter and Professional, and no credit card is required to start it. Once the trial ends, the account automatically drops to the permanent free Sandbox plan rather than being charged or locked out.
What happens to my data if I downgrade to the free plan after my trial?
Your bots and account data stay in place when the trial ends and you're moved to Sandbox, so nothing is deleted. You'll just be limited back down to the free plan's chat volume and one seat until you upgrade again.
Can I cancel a monthly plan anytime?
Yes, monthly plans are billed month to month with no lock in, and you can upgrade, downgrade, or cancel directly from your account without contacting support. Annual plans are the one exception, since the 20 percent discount comes with a 12 month commitment.
What counts as a chat versus an AI chat for billing purposes?
A regular chat is a structured, rule based conversation that follows your bot's predefined flow, while an AI chat is one handled partly or fully by Landbot's AI agents responding in real time. The two are tracked and billed separately, and each plan includes a set allowance of both before extra usage charges kick in.
What happens if I go over my plan's included chat volume?
Extra chats beyond your plan's monthly allowance are billed at a published per chat rate rather than an unexpected overage fee, and Landbot sends alerts at 80 and 90 percent of your allowance so you can see it coming. This applies separately to AI chats, which have their own published overage rate.
Do I need a separate plan for WhatsApp?
WhatsApp is available starting on the Professional plan as an add on for an additional monthly fee, rather than being included in Starter. The Business plan includes a WhatsApp number as part of its custom pricing.
Does Landbot use my chatbot data to train its AI models?
No, Landbot states it does not use customer chat data to train models, and the company operates as a GDPR compliant, EU based platform. If you cancel, your chat history leaves with you rather than being deleted or retained.
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