Loeffler Randall Coupon Codes
We regularly check the coupons and deals and update them when offer details change.
We may earn a commission from purchases made through our links.
Frequently Asked Questions
What is Loeffler Randall's return window?
Items other than those marked Final Sale can be returned within 21 days from the time of delivery, with 7 days from when the return is requested to drop the package off with the designated carrier. Items must be unworn, undamaged, and have all original tags attached in the original packaging.
Is there a fee for returning items?
Yes, US domestic returns carry a standard $10 restocking fee, while UK returns are free of charge. This fee is deducted from the refund on any domestic return.
How should I try on shoes to protect my return?
Loeffler Randall specifically asks that shoes be tried on while standing on a soft, clean surface like a towel, rug, or carpet, and not worn outdoors until you've decided they're right for you. Items showing visible wear, including dirt, dust, fraying, or matting on the new leather outsoles, will be rejected and sent back to the sender.
Do I need the original shoebox to return footwear?
Yes, footwear must include the original shoebox in its original condition. A pair returned in a damaged shoebox or without the box at all can't be accepted and will be returned.
Can I exchange an item for a different size or color?
Exchange orders can only be placed once per order and only for US purchases. If you'd rather have a different size or color than what's available through the single exchange option, returning the item and repurchasing the desired one within the return window is the recommended path.
Are embroidered products returnable?
No, embroidered products are final sale and can't be returned or exchanged under any circumstance. Once an embroidery order is submitted, no changes can be made, so double-checking spelling and text details before completing the purchase matters more here than for a standard order.
Can I cancel or edit an order after placing it?
No, Loeffler Randall is unable to make edits or cancel an order once it has been placed. If a mistake is discovered after an order has processed, the standard return policy is the path to correcting it.
Does Loeffler Randall offer free shipping?
Yes, free ground shipping via FedEx is available on orders shipped within the USA, with exceptions for Hawaii, Alaska, Puerto Rico, Guam, the Northern Mariana Islands, and the Virgin Islands where Ground delivery isn't available. Standard FedEx Ground parcels typically arrive within 2 to 5 business days of shipment.