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Frequently Asked Questions
Can I use Looka for free before paying for anything?
Yes, you can design and preview your logo for free for as long as you need, and you only pay once you are ready to download the high-resolution files or subscribe to a Brand Kit plan. This lets you fully explore the design process risk-free before committing any money.
What is the cheapest way to get a usable logo from Looka?
The Basic Logo package starts at $20 and includes a single low-resolution PNG file, though it does not include vector files, a transparent background, or color variations. If you need files suitable for printing or professional use, you will likely need to upgrade to the Premium or Brand Kit tier instead.
Does Looka's refund policy work if I've already downloaded my logo?
No, Looka's refund policy has a strict condition: once you download your logo files or have them emailed to you, refund eligibility is permanently canceled, even if you are still within the 7 day window. You cannot preview your downloaded file quality and retain refund rights at the same time, so it is worth reviewing your design carefully in the preview stage before purchasing.
How long do I have to request a Looka refund?
You generally have 7 days from your purchase date to request a refund, provided you have not downloaded the files or received them by email, and you can provide valid proof of purchase. After that window, or after downloading, refunds are no longer an option.
Does Looka offer a discount on the annual Brand Kit subscription?
Yes, Looka has run promotions offering up to 50 percent off the annual Brand Kit Subscription, which bundles a logo maker, business card designs, and a social media kit together. This is generally a better value than paying for a one-time logo package if you need ongoing branding materials.
Can I cancel a Looka subscription without getting a refund?
Yes, you can cancel a Brand Kit or Brand Kit Web subscription at any time through your account page, but canceling does not automatically trigger a refund for time already paid. It only stops future renewal charges, so if you want your money back for the current period, you would need to separately qualify under the 7 day refund policy.
Does Looka offer bundle discounts for buying multiple branding materials?
Sometimes, Looka occasionally offers bundled pricing for purchasing multiple branding materials or services together, though this is not guaranteed and no volume discount is listed by default on the official site. It is worth checking your specific pricing package or contacting Looka support to ask about bundle options.
Is there a Looka discount for students or nonprofits?
Looka does not have a standing, publicly advertised student or nonprofit discount program, so your main savings paths are the standard promo codes, the annual Brand Kit subscription discount, and any limited-time seasonal promotions.
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