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Frequently Asked Questions
What is Modern Picnic's return window?
Items can be returned within 30 days of the order's arrival for a refund minus a restocking fee. A prepaid shipping label is provided for the return, but Modern Picnic isn't currently able to fully cover the return shipping cost.
How much is the restocking fee on a Modern Picnic return?
A $10 restocking fee is applied when a return is processed, deducted from the refund amount. The original shipping cost paid on the order is also non-refundable, separate from this restocking fee.
Does Modern Picnic offer free shipping?
Yes, free ground shipping is available on domestic orders over $300, with delivery generally taking 5 to 8 business days. Orders below that threshold are charged shipping at checkout, and expedited shipping is available for an additional cost with a faster, roughly 3-business-day delivery.
Can I exchange a Modern Picnic item for a different color instead of returning it?
Yes, exchanges for a different color or a different item entirely are available through Modern Picnic's dedicated exchange process. This is generally more straightforward than a return since it avoids the restocking fee tied to a refund.
What does the 1-year warranty actually cover?
The limited 1-year warranty covers defects in materials and workmanship, but it does not cover normal wear and tear, misuse, or accidental damage. This distinction matters for a bag that sees daily use, since general wear from regular carrying wouldn't qualify as a covered defect.
Does Modern Picnic offer a discount for teachers or first responders?
Yes, first responders and teachers can access a dedicated discount by verifying their status through the link provided on the site. This is separate from any sitewide promotional code and worth setting up for anyone who qualifies before a planned purchase.
When does my order get processed if I order later in the day?
Orders placed after 2pm EST are processed the following business day, and any order placed after 2pm EST on a Friday is processed the following Monday. Ordering earlier in the day, especially before a weekend, helps avoid an unplanned processing delay.
Are there ever sitewide sales or free gifts with purchase?
Yes, Modern Picnic has run promotions like a 40% off sitewide discount or a free gift with purchase during specific windows, such as around Black Friday and Cyber Monday, though these promotions typically cannot be combined with other discounts or applied to past purchases. Checking the current promotions page before a planned purchase confirms what's active at any given time.