NEIWAI Coupon
We regularly check the coupons and deals and update them when offer details change.
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Frequently Asked Questions
Can a NEIWAI coupon be applied to a final sale item?
No, final sale items, including holiday gift sets, can't be returned or exchanged, and it's worth checking whether a promotional code even applies to those items before assuming it does.
What is NEIWAI's return window?
Unworn garments from eligible US orders can be returned within 30 days. Returns and exchanges currently aren't available for orders shipped outside the United States.
Can I return NEIWAI briefs?
No, briefs are excluded from returns for health and hygiene reasons, and swimsuits and swim bottoms need their hygienic liner still attached to qualify for a return.
What happens if I received NEIWAI as a gift?
Gift returns are processed for store credit rather than a refund to the original purchaser's payment method, using the original order number and the gifter's email address to start the process through the return portal.
Is shipping free at NEIWAI?
Orders of $75 or more qualify for complimentary shipping. Orders below that threshold carry a flat $10 shipping fee.
Why did my NEIWAI order arrive in multiple packages?
Since some products ship from international locations and others from US warehouses, one order can split into multiple shipments, each with its own tracking confirmation.
Are shipping and tariff fees refunded on a NEIWAI return?
No, shipping and tariff fees are non-refundable, even when the returned item itself qualifies for a full refund.
How does NEIWAI handle Canadian orders?
Canadian orders ship Delivered Duty Paid, meaning applicable duties and taxes are calculated and collected at checkout based on the original retail value of the products, before any markdowns.
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