Olivia von Halle Coupon Codes
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Frequently Asked Questions
Does Olivia von Halle charge for shipping or returns?
No. Shipping and returns are free worldwide, and the brand partners with Global-e so international orders can be paid for in local currency with duties collected upfront. That upfront payment is meant to prevent a surprise customs bill when the package arrives.
How long do I have to return an order?
Full price pieces can be returned within 30 days of delivery. Anything bought during the archive sale has a shorter 14 day window, so those savings come with less time to decide.
Can I return a monogrammed or personalized item?
No. Any piece with bespoke embroidery or a monogram is final sale and cannot be returned or exchanged, even though the rest of the collection ships and returns free. Factor that in before adding personalization to a gift.
What is the Olivia von Halle archive sale?
It is a limited, one off release of pieces from past collections at reduced prices, typically 50 percent off or more. Stock does not get restocked once it sells through, and shipping can run slower than usual while the sale is live.
How much does monogramming cost, and can it be combined with a discount?
Monogramming is charged per character, at roughly $30 each, with up to seven characters on most styles and five on the PureCash collection. Personalized orders need an extra 10 working days to ship to the US, or 4 working days elsewhere, so a percentage off code applied to the item total will not speed that up.
Will I owe duties or taxes on an international order?
Possibly. Global-e can collect estimated import taxes at checkout so there are no fees due at delivery, but this depends on the destination country. The charge will appear on your statement as Global-e, not Olivia von Halle.
How long does a refund take once my return is received?
Refunds go back to the original payment method and can take up to 30 days to post, which is standard for international luxury returns processed through a third party payment partner. Shipping fees paid on the original order are not refunded.
Does Olivia von Halle ship in gift ready packaging?
Yes. Every order arrives in the brand's signature branded box wrapped in tissue paper, and a free gift message can be added at checkout, so there is no need to pay extra for gift wrap.
How do I get help sizing an order or checking on a return?
The team is reachable by phone, email or WhatsApp, with phone and WhatsApp support staffed 24 hours a day. Quoting the order number speeds up any request to cancel, amend or return an order.