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Frequently Asked Questions
How long do I have to return a pair of Sperrys?
Sperry accepts returns of unworn items within 60 days of purchase, provided you have the original receipt and packaging. In-store returns are free, while mail returns and Happy Returns Bar drop-offs carry a $6.95 fee that's deducted from your refund.
Does the return fee apply if I'm exchanging for a different size?
The $6.95 fee applies to mailed returns generally, and Sperry notes that exchanges aren't processed online, only refunds are, so if you need a different size you'll typically need to return the original pair and place a new order rather than doing a direct exchange by mail.
What items are excluded from Sperry's return policy?
For hygiene reasons, socks, shoelaces, and shoe care products can't be returned at any time, regardless of whether they were purchased with a discount code. Everything else follows the standard 60-day unworn policy as long as original packaging is included.
Is there a discount for military, teachers, or healthcare workers?
Yes, Sperry offers a 20 percent discount for military personnel, teachers, healthcare staff, and first responders after verifying eligibility through ID.me. This is separate from the student and graduate discount, which is verified through Student Beans or Grad Beans instead.
How much do I need to spend for free shipping?
Orders of $49 or more qualify for free standard shipping within the contiguous United States. Orders below that threshold are charged a standard shipping rate, so adding a pair of socks or an accessory can sometimes be enough to clear the free shipping line.
Can I combine a welcome discount with a sale?
The 15 percent welcome offer for new email or text subscribers generally excludes sale items and can't be combined with other promotions, and it comes with a $100 maximum discount value. It's best used on full-priced items like the Authentic Original boat shoe or Gold Cup collection rather than stacked with clearance pricing.
What's covered under Sperry's warranty?
If footwear becomes defective within 12 months of purchase, Sperry will address it through a warranty claim, which requires photos of the issue along with proof of purchase. Items bought from another retailer, such as a department store, need to go through that retailer's own warranty process instead.
Does Sperry offer any perks for creating an account?
Creating a Sperry account and joining the Sperry Crew typically comes with a welcome discount for a first order, along with earlier access to email exclusive sales throughout the year. This is separate from the military, student, or teacher verification discounts, which require separate eligibility checks.