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Frequently Asked Questions
What is Slipintosoft's return window?
Most items can be returned within 30 days of receipt, as long as they're unused, unworn, unwashed, and still have their original tags and packaging.
Can I return silk lingerie or clearance items?
No. Clearance items, silk underwear, and customized pieces are excluded from returns, refunds, and exchanges.
Do I need to contact Slipintosoft before sending something back?
Yes. The company asks customers to email first and confirm return details rather than shipping an item back on their own, since unannounced returns aren't accepted.
Is return shipping free at Slipintosoft?
No, the customer pays the return shipping cost and it isn't refunded, so it's worth weighing that against the price of a smaller item before starting a return.
How long do Slipintosoft refunds take?
Once the returned item is received, the refund is issued within 3 to 5 business days, though the bank or card issuer can take another 3 to 6 business days to post the funds
Can I exchange a Slipintosoft item for a different size?
Yes. After the returned piece is received, the replacement item ships out within about a week, which is faster than placing an entirely new order and waiting for a refund on the old one.
Will I be charged extra for returning several items from one order?
Returning more than a few pieces from a single order can trigger a handling fee, so it's more cost effective to size carefully using Slipintosoft's chart than to order multiple sizes intending to send most of them back.
Does Slipintosoft offer free shipping?
Yes, on orders over $50, which most sleepwear sets or a robe purchase clear without needing to add extra items.
What happens if customs duties are charged on my international Slipintosoft order?
Customers can send a copy of the customs receipt by email and receive a refund for that charge within 3 to 5 business days.