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Frequently Asked Questions
What is Superdry's return window in the US?
US customers have 28 days from the day of delivery to return an online order for a refund or exchange. Items need to be in their original condition to qualify; anything not meeting that standard will be sent back rather than refunded.
Can I return an online order to a physical Superdry store?
Yes, returns can be completed either directly through the online returns portal or by bringing the item to an official Superdry store with your order number, rather than needing to ship everything back by mail. This flexibility is useful for anyone near a physical location who'd rather skip the mailing process.
What items can't be returned to Superdry?
Due to hygiene reasons, underwear, swimwear, and cosmetics can't be returned or exchanged unless they're still sealed in their original packaging. Checking whether an item's seal is intact before deciding to try it on protects the return option in these categories.
Does returning an item to Superdry affect my statutory rights?
No, Superdry's standard return policy operates alongside, and doesn't reduce, whatever statutory consumer rights apply in your location, particularly around defective products. This means a defective item still has legal protections separate from the standard 28-day return window.
What condition does an item need to be in for Superdry to accept a return?
Items have to be in their original condition, meaning unworn and with tags and packaging intact, to be accepted. An item that doesn't meet this standard will be sent back to the customer rather than refunded, so trying garments on carefully rather than wearing them out matters here.
Does Superdry sell vintage or "as seen" stock?
Yes, Superdry sells select vintage stock as seen, and these items are excluded from the standard return policy. Checking whether a specific listing is marked as vintage stock before purchase is worth doing given this different treatment.
Who is responsible for return shipping costs?
According to Superdry's terms, customers are responsible for returning products at their own cost and for taking reasonable care to ensure items arrive undamaged, though the specific fee structure can vary by return method and region. Checking the current terms on the returns portal before choosing a shipping method confirms the exact cost for a specific order.
Can I exchange an item for a different size through Superdry?
The specific exchange process can depend on the return method chosen, in-store versus the online portal, so checking the details during the return process itself confirms whether a direct swap or a return-and-reorder approach applies to a given order.
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