Ticketmaster Coupon Codes
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Frequently Asked Questions
Can I get a refund on Ticketmaster?
Generally no. All sales are final unless the event is cancelled or postponed, in which case a full refund (excluding delivery fees) goes to your original payment method within 5 to 7 business days. Optional Ticket Insurance, purchased at checkout, covers a broader set of reasons.
Can I exchange my tickets for a different show?
Sometimes, but only if the event organizer allows it, your order has no VIP items or non-refundable merchandise, and the new tickets are equal or greater price for the same event, venue, and date. You'll need to contact Fan Support directly to process it.
Are Ticketmaster's prices really "all in" now?
Yes, as of the FTC's all-in pricing rule (effective May 12, 2025), the total price shown, including required service, venue, and facility fees, is what you pay before tax. Optional delivery fees and taxes are the only things that can still be added at final checkout.
Where do I enter a Ticketmaster promo code?
At checkout, in the promo code field before payment. Codes are usually tour or venue-specific rather than sitewide, so a code that works for one event won't necessarily apply to another.
Can I combine a promo code with Face Value Exchange or presale access?
Generally no. These are separate mechanics, Face Value Exchange is a resale price cap set by the artist, not a code, so it doesn't stack with a separate discount code applied at a different point in checkout.
Is Verified Resale actually cheaper than a site like StubHub?
It depends on the tour. Fan-to-Fan fees commonly run 25 to 45% on top of the listed price, which is often lower than competing resale marketplaces for Ticketmaster-sold tours, but not guaranteed to beat every competitor on every event.