Tiqets Coupon Codes
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Frequently Asked Questions
Can I cancel a Tiqets ticket?
It depends on the specific ticket. Cancellation is only possible if Tiqets mentions it in the product description, since some venues don't allow changes after purchase. Whether you can cancel or change a ticket varies per supplier, as stated on the product page or in the delivery email.
Is there a fee if I get a refund?
Yes, in cases where a refund is issued, Tiqets applies a cancellation fee of around 8% of the total order amount to cover handling and processing costs. This is separate from whatever the venue's own policy allows.
How long do I have to request a refund?
Refunds can be requested until 28 days after the date for which your tickets are valid. That said, unused tickets canceled after the date validity has already lapsed generally aren't refunded regardless of venue policy.
What does "Free Cancellation" actually mean on a Tiqets listing?
If a ticket is labeled Free Cancellation, you can cancel through the app or website by the stated deadline, often 24 hours before, for a full refund to your original payment method. The cutoff time is shown on the ticket's details page before you book.
Can I make a non-refundable ticket refundable?
Sometimes. Where free cancellation isn't automatically included, Tiqets often lets you purchase a small add-on at checkout to make the ticket refundable. This functions like inexpensive insurance if plans might shift.
What happens if the supplier can't deliver my tickets?
If the supplier can't provide tickets immediately due to IT problems or availability issues, they have a 48-hour window to get them to you via Tiqets. If that's unsuccessful, the order is refunded fully.
Do I need to arrive at my exact time slot?
Yes, for many sights your ticket is valid for a specific time slot, and venues generally aren't flexible on this. Buying a ticket for 8am and arriving at 10:30am typically won't be honored, so arriving on time matters.