Velvet by Graham & Spencer Coupon Codes
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Frequently Asked Questions
How often does Velvet release new deals and coupons?
Promotions follow the retail calendar as tiered percent off events that grow with cart size, such as a Memorial Day sale, alongside gift with purchase offers at set spend levels. The Sale menu carries markdowns between events, split by category for both women and men. The offers listed here change as each event starts and ends.
Does Velvet give a discount for joining its email list?
Subscribers get 15% off a first order. The offer is meant for a first purchase only.
Can more than one Velvet discount code be used at once?
Only one code can be used at a time, with limited exceptions, and it goes in the Promo Code field at checkout. Sitewide events state that they cannot be combined with other offers, promotions or discounts, and gift with purchase offers follow the same rule.
What is Velvet's price adjustment policy?
If Velvet permanently lowers the price of an item, an adjustment can be requested within 5 days of the ship date. The item must be the same color and size and still in stock, only one adjustment is available per item, and sale items are not eligible once they are marked down further. Requests go to customer service by email or phone.
What happens to a Velvet discount if part of the order is returned?
A return refunds only the amount actually paid, not the discounted amount. Gift with purchase offers add a second condition: on a past printed tote offer, a return that pulled the order below the $350 threshold meant sending the tote back or losing its $48 value from the refund.
How do Velvet Rewards work?
Accounts are enrolled automatically with 100 points to start, and more points come from purchases, referrals and following Velvet's social and email channels. Points redeem for gift cards on the rewards tab. Purchase points become available 30 days after the order ships, and points from returned orders are canceled.
What does Velvet charge for shipping?
Ground shipping is $5 and takes 5 to 10 business days, UPS 2nd Day Air is $15 and Next Day Air is $20, and U.S. orders over $250 ship ground for free. Ground orders take 1 to 2 business days to process, and expedited orders placed before 12 PM PST go out the same day. Velvet delivers to the continental U.S., Hawaii, Alaska and Puerto Rico, and PO boxes must use standard ground.
What is Velvet's return policy, and what is the $7 fee?
Returns are accepted within 30 days of purchase for items that are unwashed, unworn and unused, with the receipt and tags attached. Redo Shipping Protection at checkout covers unlimited returns or exchanges, and opting out means $7 comes off the refund; items marked final sale cannot be returned or exchanged at all. Refunds go back to the original form of payment, and shipping charges are not refunded.
Do Velvet codes work at Revolve, Bloomingdale's or other retailers?
Velvet is also sold by retailers such as Revolve and Bloomingdale's, which run their own promotions and return rules. Velvet's own events apply at velvet-tees.com and its retail stores, and online returns are accepted only for purchases made on velvet-tees.com.