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Frequently Asked Questions
What is xSuit's return window?
Orders can be returned for a refund or exchange within 45 days of delivery. Items need to be in new condition, unsoiled, unwashed and unaltered, with tags intact and no smells, stains or signs of wear, so trying pieces on at home rather than wearing them out protects return eligibility.
Are xSuit returns free?
Yes, returns and exchanges within the contiguous US are free, with a digital prepaid USPS label provided and no restocking fee. International customers need to source their own return shipping label and cover all return fees including customs and duties.
Are original shipping charges refunded?
No, original shipping charges are non-refundable except in cases where xSuit made a shipping error. Refusing a package on arrival also results in the shipping charges being deducted from the refund.
What does xSuit's one-year warranty cover?
The warranty covers manufacturer and workmanship defects under normal use for one year from the date of receipt. It doesn't cover products that were altered or modified, hemming included, damage from harsh chemicals, stains from spills, or defects caused by excessive wear and tear.
Can I cancel or edit my order after placing it?
Yes, an order can be cancelled or edited any time before it ships by contacting support@xsuit.com. Orders placed after 10 AM Eastern process the next business day, and weekend or holiday orders ship the next business day, which usually leaves a short window to make changes.
What items can't be returned or exchanged?
Gift cards aren't valid for return or exchange, and items marked Final Sale are excluded from both refunds and exchanges. A defective Final Sale item is still honored under the one-year warranty rather than through the standard return process.
How do I find the right size?
xSuit offers an AI-powered fit finder accessible through the 'Find My Size' buttons on product pages, which recommends a size in under two minutes, alongside detailed size charts for anyone who already knows their measurements. Support can also recommend a size directly by email or live chat.
What happens if I return an order that included a free promotional item?
Any free item received as part of a promotion needs to be included in the return when requesting a full refund, or you may be charged for it. Returns take up to 10 business days for inspection and approval at the warehouse before a refund is issued.
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