Alibaba Coupon
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Frequently Asked Questions
Is it actually safe to pay a supplier directly on Alibaba.com?
Only if the transaction goes through Alibaba's own checkout with Trade Assurance attached. Paying a supplier outside the platform, by direct wire transfer with no Trade Assurance, removes Alibaba's payment protection and refund process entirely.
How do refunds actually work if a supplier doesn't deliver as promised?
You have 30 days after delivery to apply for a refund if the product doesn't match what was agreed. If the order hasn't shipped yet, an even faster Quick Refund option lets you request a full refund within 2 hours of payment while the order status is still "Pending Shipment."
Where do I enter an Alibaba.com promo code?
At checkout, in the coupon or promo code field before payment. Membership-exclusive coupons, like the six $500 coupons included with Alibaba.com Membership, apply automatically to your account once you've joined.
Can I combine Trade Assurance protection with a promo code?
Yes, they're separate mechanics. Trade Assurance is a payment protection service tied to the order, while a promo code or membership discount reduces the price, so using both together is standard rather than a stacking exception.
What's the actual difference between Trade Assurance and Alibaba.com Membership?
Trade Assurance is free and covers payment protection on eligible orders regardless of your account type. Membership is a separate paid subscription ($199/year) that adds pricing discounts, shipping credits, and an extended refund window on top of whatever Trade Assurance already covers.
Can I return a wholesale order if I just don't like the product?
Only within specific limits. Easy Return covers orders under $3,000 for quality issues, not a simple change of mind, and the item has to be shipped back to a local warehouse rather than returned in a US store the way a typical retailer would allow.
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