Aosom Discount Code
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Frequently Asked Questions
Can I combine an Aosom coupon code with the welcome voucher?
Generally only one manually entered promo code applies per order, so stacking two sitewide codes is not possible. The email signup voucher is an exception in some cases, since Aosom's cash voucher policy allows that specific $10 voucher to be used alongside select on site promotions.
Why isn't my Aosom promo code applying at checkout?
Check that the code hasn't expired and that the cart meets any minimum spend requirement tied to the offer. Aosom also restricts most codes to one per order, so entering a second code after the first is applied will not add extra savings.
What is Aosom's return policy?
Aosom accepts returns within 30 days of the delivery date for most products purchased on its US site. Customers need to request a Return Merchandise Authorization from customer service before shipping anything back, and the item should go back in its original packaging with all accessories included.
Who pays for return shipping at Aosom?
That depends on the reason for the return. Aosom covers shipping costs when an item arrives defective or damaged, and typically pays for the replacement or repaired part to be sent back out, but a change of mind return generally falls on the customer to ship back.
What if my Aosom order arrives with a defect?
Contact Aosom customer service within 24 hours of receiving a defective item, and they will arrange a replacement along with covering the return shipping cost. Waiting past that window can make the process more difficult.
How does the Aosom Rewards points program work?
Aosom Rewards is free to join and earns one point for every dollar spent, plus bonus points for actions like creating an account or leaving a review. Every 100 points converts to $1 off a future order, and there is no minimum number of points required before redeeming.
Does Aosom offer free shipping?
Yes, Aosom includes free standard ground shipping to a physical address within the contiguous 48 states on all orders, with no minimum purchase required to qualify.
Does Aosom sell open box or clearance items?
Aosom runs an Open Box program that sells unused customer returns or reboxed inventory that can no longer be listed as new, priced below the standard new item cost, which is worth checking for shoppers who don't need original packaging to be untouched.
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