Austin and Kat Coupon Codes
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Frequently Asked Questions
Does Austin and Kat offer free shipping?
Yes, standard shipping is free on orders over $50 within the United States. Orders under that ship at a calculated rate, so combining a smaller order with another item is often worth it.
What is Austin's Guarantee?
It's Austin and Kat's 60-day money-back guarantee, giving pet parents a full two months from delivery to see whether a supplement is actually working before deciding to keep it. This is longer than most pet supplement return windows, since CBD and CBDa often take weeks to show an effect.
Can I return a product that's already partially used?
Yes. Because Austin and Kat expects pet parents to actually try the supplement to judge results, partially used products are accepted for return, and original packaging isn't required if it's no longer on hand.
Where do I return an Austin and Kat purchase?
Purchases made directly on austinandkat.com are returned by emailing returns@austinandkat.com for an RMA number within 60 days of delivery. Products bought at a pet store or other retailer go back to that retailer instead, since Austin and Kat's guarantee only covers direct website purchases.
Does Austin and Kat ship internationally?
No, shipping is currently limited to the United States.
Is Austin and Kat available in physical pet stores?
Yes, the brand is carried in hundreds of independent pet specialty stores and at larger retailers like Pet Supermarket, in addition to selling directly online.
How quickly does an order ship?
Orders are processed within 1 to 2 business days and go out Monday through Friday, with standard delivery typically taking another 3 to 7 business days depending on location.