Downtown Pet Supply Coupon Codes
We regularly check the coupons and deals and update them when offer details change.
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Frequently Asked Questions
Does Downtown Pet Supply offer free shipping?
Orders over $30 ship free within the contiguous United States, and orders over $100 also come with a free gift. Most orders ship from the warehouse within 24 hours and arrive in 4 to 9 business days.
What is Downtown Pet Supply's return policy?
Returns within 30 days of delivery get a full refund, provided the item is unused and in its original packaging. Returns made between 30 and 90 days after purchase get a 50% store credit coupon instead, and nothing is accepted past 90 days.
Can I return an opened bag of Downtown Pet Supply treats?
No, items with a broken safety seal, including opened treats, food, or supplements, aren't eligible for a refund since they can't be resold once opened.
Does Downtown Pet Supply offer exchanges?
No, Downtown Pet Supply doesn't process direct exchanges. Instead, you return the unwanted item under the standard return policy and place a new order once the refund or store credit is applied.
How long does a Downtown Pet Supply store credit last?
Store credit coupons issued through the 30 to 90 day return window are valid for 90 days and aren't transferable, so it's worth using the credit on your next order rather than letting it sit.
Does Downtown Pet Supply ship internationally?
Yes, Downtown Pet Supply ships worldwide, with international rates based on package weight and calculated automatically at checkout. Orders to Canada generally take 9 to 16 business days, while other international orders can take up to 21 business days.
What if a Downtown Pet Supply order is refused or undeliverable?
Packages returned as non-deliverable, refused, or unclaimed are processed under the standard return policy once they're back at the warehouse.
Can I return a dog crate to Downtown Pet Supply?
ProSelect Empire crate returns follow separate instructions and refund policies, so it's best to email customer support directly rather than using the standard return address.
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