MaxBone Discount Code
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Frequently Asked Questions
Does MaxBone offer a discount for new customers?
Yes, signing up for the MaxBone newsletter typically unlocks around 15% off a first order. This code is entered at checkout and cannot be applied retroactively to an order already placed.
Can I combine a MaxBone promo code with another discount?
No. MaxBone only allows one promo or discount code per order, and in some cases a code is limited to a single use per customer, so it is worth comparing which available code saves the most before entering one at checkout.
Why isn't my MaxBone discount code applying?
A code has to be entered in the discount box during checkout before the order is placed since it cannot be added afterward or applied to a past purchase. Codes are also time limited, so an expired one will simply stop working even if it worked before.
Does MaxBone have a referral program?
Yes, MaxBone runs a give ten, get ten program where referring a friend earns the referrer a reward once that friend makes a purchase, and the friend gets ten dollars off their own first order.
What is MaxBone's return policy on sale or bundle items?
Products bought during a promotion still have to follow that promotion's own terms, and bundle sets like the Hazel Leash Bundle have to be returned as a full set rather than piece by piece. Grooming items, treats, food, gift cards, gift sets, and free BOGO items are not eligible for return at all.
How long do I have to return something to MaxBone?
Items are eligible for exchange, store credit, or refund up to 14 days from the purchase date, and USA customers can also request a return through MaxBone's return portal within 14 days of receiving the order. Paying a small fee at checkout unlocks free return shipping later; skipping that fee means a return shipping charge applies when the item actually goes back.
Is MaxBone's dog food returnable if my dog doesn't like it?
Yes, freeze dried meals carry a 14 day happiness guarantee. If a dog does not take to the new food, it can be returned within 14 days for a full refund with shipping covered, though this guarantee is strictly limited to the dog food products themselves.
Does MaxBone offer free shipping?
Shipping costs are calculated by the weight and dimensions of the order and shown at checkout rather than being a flat rate, though third party promotions have offered free shipping on orders over a set minimum during specific campaigns.
How often does MaxBone run sitewide sales?
MaxBone has run larger promotional events like a 40% off sitewide Black Friday sale with a dedicated code, alongside smaller recurring category discounts on items like the Hazel Collar or Hazel Leash, so the size of the available discount really depends on the time of year.
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