Cold Picnic Coupon Codes
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Frequently Asked Questions
What is Cold Picnic's return policy?
Returns are accepted for store credit or an exchange within 7 days of receiving your item, not a cash refund. Items need to be unused and in original packaging, and the request needs to go to Cold Picnic by email before shipping anything back.
Does Cold Picnic offer cash refunds?
No, Cold Picnic does not offer cash refunds on returns, being a small business, but does provide store credit on most eligible items instead.
Can I return a custom rug?
No, custom or made to order items, including custom rugs, wallpaper, and upholstery, are ineligible for exchange or return, along with sample sale items.
Does Cold Picnic offer a discount for new customers?
Yes, new customers have received 10% off their first order, which is one of the more consistent discounts available on the site.
Does Cold Picnic ship internationally, and what does that cost?
Yes, Cold Picnic ships internationally with shipping costs, taxes, and duties calculated automatically at checkout based on shipping zone and the item's volumetric and actual weight. Import taxes and duties are now included alongside shipping costs so the full landed cost is visible before purchase.
How long do I have to ship a return back once it's approved?
Once a return or exchange is authorized, items need to be shipped back to Cold Picnic within 7 days of that approval, and using a shipping method with tracking is recommended since Cold Picnic cannot be responsible for items that don't arrive.
Does Cold Picnic have a rewards program?
Yes, a rewards program lets shoppers earn credits through purchases and other engagement with the brand, which can be applied toward future orders.
Is local pickup available for New York City customers?
No, Cold Picnic is not able to accommodate local pickup since its distribution center is located in Virginia rather than New York.
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