ECCO Coupon Codes
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Frequently Asked Questions
Can I use an ECCO promo code on clearance items?
No, clearance items at ECCO are final sale, so they are excluded from returns, exchanges, and further promo code discounts. ECCO also generally allows only one promo code per order, and ECCO CLUB member offers cannot be combined with a separate promo code.
Why might my ECCO discount code not be applying?
A common reason is that the cart contains a clearance or already discounted item that the code was not built to cover, since promotions generally apply to regular priced merchandise. Codes tied to a specific threshold, like a percentage off orders over $250, will also fail if the subtotal falls short of that amount.
What are the benefits of joining ECCO CLUB?
ECCO CLUB is a free loyalty program that gives members free standard shipping on every order with no minimum spend, along with free returns, early access to new collections and sale events, and occasional member only offers. Non-members instead pay a return shipping fee and may not reach free shipping unless their order clears a separate sitewide threshold.
How long do I have to return an ECCO order?
Unused and unworn items can be returned within 30 days of the original shipment date for a refund of the purchase price, though original shipping charges are not refunded. Socks must be unopened and unworn to qualify, and items bought as part of a promotion like buy more, save more receive a prorated refund unless all qualifying items are returned together.
Do I have to pay for return shipping at ECCO?
ECCO CLUB members get free returns, while non-members have a $10 return shipping fee, plus any applicable taxes, deducted from their refund. Joining ECCO CLUB before initiating a return is a simple way to avoid that fee.
Does ECCO offer free shipping?
ECCO CLUB members receive free standard shipping on every order within the continental US, while non-members typically need to reach a separate order minimum, often cited around $150, to qualify for free shipping. In store pickup is also available at participating locations as a way to avoid a shipping charge entirely.
What does the ECCO shoe warranty cover?
ECCO shoes come with a standard one year warranty against manufacturer defects such as stitching issues or faulty hardware, extended to three years on styles with GORE-TEX material. The warranty does not cover normal wear and tear, poor fit, or damage from alterations, and claims are handled through a dedicated warranty portal separate from a standard return.
If I return an item bought with a coupon, do I get the coupon back?
Yes, returning an item purchased with a coupon results in a refund of the amount actually paid after the coupon was applied, and the coupon itself is reinstated for one additional use, subject to its original expiration date. This makes it easier to reorder a different size without losing the discount entirely.
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