Ferns N Petals Coupon Codes
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Frequently Asked Questions
Can I cancel my Ferns N Petals order and get a full refund?
Yes, a full refund for cancellations is allowed if the request is made 24 hours or more before the scheduled delivery date. Cancelling closer to the delivery window reduces or eliminates the chances of a refund, since preparation and dispatch are already underway.
What happens if the recipient isn't home when the order arrives?
If no one is available at the address to accept the delivery, the order isn't considered late, and no refund, cancellation, or liability claim can be made on that basis. The delivery team will try alternatives like leaving the item with a neighbor or in a secure area, but ultimately the risk of a missed delivery falls on the details provided at checkout.
How long does a refund take to process?
Online refunds are credited back to the original payment method within 24 working hours of being processed by FNP, and typically reflect in the account within 5 to 7 business days after that. Offline refunds, which require sharing bank details, take 7 to 10 working days once those details are submitted.
What if Ferns N Petals can't fulfill my order at all?
If FNP is unable to supply the ordered product or an appropriate substitute, the full payment is reimbursed. This is separate from a delivery attempt issue and applies specifically when the order itself can't be filled.
Can I change or modify my delivery date after placing an order?
Yes, but modification or cancellation requests need to be made at least 48 hours before the scheduled delivery date, especially for international orders, to give the team enough time to coordinate with delivery partners. Requesting a change well ahead of the date, rather than close to it, gives the best chance of it being accommodated.
What if the recipient has already checked out of a hotel before my delivery arrives?
If the recipient checked out of the hotel by the delivery date, the order is treated as successfully executed and no refund is issued, even though the intended recipient never received it. Confirming the recipient's actual location and availability before choosing a delivery date and address matters especially for hotel or travel-related deliveries.
Does Ferns N Petals guarantee an exact delivery time?
No, requested delivery times are treated as non-binding, and deliveries are generally made within a window around the chosen time, plus or minus about 30 minutes depending on the service selected. Choosing the delivery date a day before the actual occasion, as FNP itself recommends, builds in a buffer against this kind of timing variance.
How does FNP handle delivery to a wedding venue?
Florists will make every effort to deliver to a wedding venue, but FNP can't guarantee the delivery reaches the bride or groom specifically. Instead, the delivery is made to a responsible member of the host party, which is worth knowing if the gift is meant as a personal surprise for one specific person.
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