Hawkers Coupon Codes
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Frequently Asked Questions
What is Hawkers' standard return window?
Products purchased on hawkersco.com can be returned within 14 days of receipt of delivery. To receive a refund, the product needs its original tags in place and must be in its original condition with absolutely no scratches.
Are Hawkers returns free?
No, the customer covers return shipping costs. If the entire order is returned rather than just part of it, the original shipping costs paid at checkout are also refunded; a partial return doesn't get that original shipping charge back.
How long does the defect warranty last?
Defective products can be returned within 12 months from the date of purchase, well beyond the standard 14-day window. This is separate from a standard preference-based return and covers genuine manufacturing issues.
What's the process for starting a return?
Contacting Customer Care with the order number, the reason for return, and a description and photo of any damage starts the process, and a decision on whether the return can proceed typically comes within 5 business days. Only after approval does Hawkers issue a Return Label and Authorization to print and use.
Does Hawkers offer exchanges?
No, Hawkers doesn't offer direct exchanges. For a different color or model, the item needs to be returned first and a new purchase placed separately.
Can personalized products be returned?
No, personalized products can't be returned except in the case of a genuine manufacturing defect. This is worth keeping in mind before customizing a pair as a gift, since there's no changed-mind option once it's made to order.
Does Hawkers offer free shipping?
Yes, free shipping applies to orders over a set threshold, commonly cited around $65, though checking the specific current figure at checkout confirms exactly where that line sits at any given time.
Can I try Hawkers sunglasses virtually before buying?
Yes, a virtual try-on tool is available on compatible product pages, using the device camera to show how a frame looks in real time. For a more precise fit, the tool can also ask for pupillary distance (PD), which can be measured at home with a ruler or checked with an optician.