Icebreaker Coupon Codes
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Frequently Asked Questions
What is Icebreaker's return policy?
Items purchased directly from icebreaker.com can be returned free within 30 days of the ship date, as long as they're unworn, unwashed, and in the original packaging. Final Sale items and all pro orders are excluded from returns.
Does Icebreaker offer exchanges?
No, exchanges aren't currently supported directly. Instead, an item needs to be returned for a refund, with a new order placed separately for the replacement size or style
What is Icebreaker's warranty policy?
Icebreaker will replace a garment within 12 months of purchase if it has faulty fabric, stitching, or a manufacturing defect. This is separate from the standard 30-day return window and covers genuine defects rather than a simple change of mind.
What is the "100% comfort guarantee"?
It's the brand's standard satisfaction promise: if a shopper isn't completely satisfied with an Icebreaker garment for any reason, it can be returned within 30 days for a refund. This overlaps with the standard return policy rather than being a separate program.
Can I return an online order to a Touch Lab store?
No, online orders currently can't be processed as in-store returns at an Icebreaker Touch Lab. Online purchases need to go through the online returns page instead.
When does Icebreaker run its best sales?
The Web Specials clearance section runs year-round with markdowns on past-season styles and colors, while the deepest promo codes tend to appear during the summer months, particularly a peak around 15 to 20% off. Major sales events like Black Friday, Boxing Day, and the Pre-Christmas Sale also bring bigger markdowns.
Are pro orders eligible for return?
No, all pro orders are Final Sale and not eligible for returns or exchanges under any circumstances. This is worth confirming before placing a pro order given it removes the standard safety net.
How long does a refund take once a return is received?
Once the returned item reaches Icebreaker, it typically takes 5 to 7 business days to inspect and process, after which a confirmation email is sent. Refunds go back to the original form of payment, or as a new gift card if the original purchase used one.
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